Terms and Conditions

1. Information on this website

This website gives general information about our property management services in Ottawa–Gatineau and the Outaouais. We try to keep it accurate and up to date, but services, fees, availability and other details can change. Nothing on the site is an offer or a binding commitment until it is confirmed in writing.

2. Revenue estimates

Any revenue estimate, projection or example of past results we share, on the website or after a call, is an estimate based on the information available at the time. It is not a guarantee of future income, occupancy or rates. Actual results depend on the property, its location, the season, the market, regulations and many other factors.

3. Rental rules and permits

Information about short-term rental bylaws, registrations and other requirements is general and provided for convenience. It is not legal advice. Rules vary by municipality, building and property, and they change over time. Owners remain responsible for making sure their property can legally be rented, including municipal permits, Quebec short-term rental registration, condominium rules, insurance and mortgage conditions. We’re happy to review the details with you, and we recommend confirming with the relevant authorities or a professional advisor.

4. Our services and bookings

Property management services are provided under a separate written management agreement between TheSmartHost and the owner. If that agreement and these terms conflict, the agreement applies.

Guest stays booked on our booking site (properties.thesmarthost.co) or on platforms such as Airbnb, Vrbo or Booking.com are governed by the booking terms, house rules and policies shown at the time of booking.

When you book a call through Calendly or submit a form, you agree to provide accurate information so we can respond.

5. Using the website

You agree not to:

• use the site in a way that breaks the law or infringes anyone’s rights;
• submit false, misleading or harmful information, or someone else’s information without permission;
• send spam, malware or automated requests, or try to access parts of the site or our systems without authorization;
• copy, scrape or reuse content from the site for commercial purposes without our written permission.

6. Content and trademarks

The text, photos, graphics, logos and other content on this website belong to TheSmartHost or are used with permission. You may view and share pages for personal, non-commercial use. Any other use requires our written permission. “TheSmartHost” and our logo are our trademarks.

7. Other websites

The site links to services run by others, such as our booking site, Calendly, Google, Instagram and booking platforms. We don’t control those websites and aren’t responsible for their content, availability or privacy practices. Their own terms apply when you use them.

8. Disclaimer and limitation of liability

The website is provided “as is” and “as available”. We don’t promise that it will always be available, error-free or free of viruses. To the extent permitted by law, TheSmartHost is not liable for any indirect or consequential loss, or for loss of income, data or opportunity, resulting from your use of the website or your reliance on its content. Nothing in these terms limits any rights you have under consumer protection laws that cannot be excluded.

9. Privacy

Our Privacy Policy explains how we collect, use and protect personal information.

10. Governing law

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there, without limiting any rights you have under the laws of the province where you live.

11. Changes and contact

We may update these terms from time to time. The “last updated” date at the top shows when they last changed. Continuing to use the website after a change means you accept the updated terms.

Questions about these terms? Email contact@thesmarthost.com or call (819) 303-0085.